Their background and education mark who we are as people and how we react to different situations. There are users who will be more serene and shy and others who are more extroverted and friendly. Others will simply be somewhere in the middle. Understanding where your target audience is at will be vital. social trends Finally, there are social trends. Social trends are external influences that the customer wants to hear about.
These may be social norms or cultural fads that are affecting the customer's decision. Some trends will be temporary while others will be here to stay. How to perform a Customer Behavioral Analytics Customer Behavioral Analytics implies good planning and whatsapp list elaboration of strategies. The outcome of this analysis will largely depend on how it has been implemented and how the data has been recorded.
To carry it out, we recommend that you follow the following steps: 1. Set a goal Before getting started with Customer Behavioral Analytics , it is necessary to know what we want to achieve and what the goal is. This could be, for example, increasing the purchase or conversion rate. To monitor if the user is achieving it, we must point out a KPI to illustrate the user's progress towards this goal. 2. Enable a personalized Customer Journey The company must ensure that it facilitates an attractive journey for both the client and the organization itself. Behavioral analysis allows companies to offer a personalized journey .